Refund policy

At Eloma Shop, we care about how you feel in every outfit you wear. We want every piece you get from us to make you feel confident, stylish, and totally you. But we also know that sometimes, things don't go as planned — and that's okay.

Right of Withdrawal (EU/EEA Customers) If you are located in the EU or EEA, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason, in accordance with the EU Consumer Rights Directive.

Returns (All Customers) You can return any eligible item within 14 days of receiving it. Items must be unworn, unwashed, and in their original packaging.

How to Request a Return Send us a quick message at contact@eloma.shop with your order number and reason for return. We'll get back to you within 24 hours with easy instructions. Once we receive your item, your refund will be processed within 3–5 business days to your original payment method.

Need a Different Size or Color? We totally understand! Just reach out — we'll happily help you swap it for something that feels right.

Return Shipping Return shipping costs are the responsibility of the customer, unless the item is damaged or incorrect.

Sizing & Fit. Our products follow Asian sizing, which typically runs 1-2 sizes smaller than European sizes. We strongly recommend checking the size chart on the product page before placing your order.

If the item was delivered in the correct size as ordered but does not fit due to personal preference, we are unable to cover return shipping costs. Any returns to our warehouse must be arranged and paid for by the customer.

Received a Damaged or Wrong Item? We're truly sorry! Please email us within 48 hours of delivery with a photo, and we'll send a replacement or full refund right away.

💬 We're Here for You Our customer care team is always ready to help. You can reach us anytime at contact@eloma.shop or via WhatsApp: +47 93 00 10 05💕